Home Hotel Axel Resorts enhances visitor companies and effectivity with Welcome Pickups and SiteMinder | SiteMinder

Axel Resorts enhances visitor companies and effectivity with Welcome Pickups and SiteMinder | SiteMinder

Axel Resorts enhances visitor companies and effectivity with Welcome Pickups and SiteMinder | SiteMinder


For Axel Resorts, lodge know-how suppliers SiteMinder and Welcome Pickups have performed a pivotal function within the group’s journey in the direction of delivering distinctive hospitality companies.

The built-in answer started with SiteMinder’s Lodge App Retailer, which presents clients the prospect to attach with related functions that clear up issues and supply operational alternatives. Welcome Pickups is one such app, offering personalised visitor transportation companies to assist lodges supply a premium visitor expertise.

And, because of SiteMinder’s complete channel supervisor, which gives visitor reservation information to go with personalised information on visitors, the dynamic collaboration between SiteMinder and Welcome Pickups has considerably remodeled the operations of Axel Resorts.


Axel Resorts is a boutique lodge group that proudly caters to the LGBTQ+ group, providing a novel and inclusive expertise to its visitors in a various setting. The group operates 10 gorgeous properties throughout locations similar to Barcelona, Berlin, San Sebastian, Madrid, Cuba, and Miami with plans for growth in three new locations within the close to future. 


Axel Resorts started utilizing SiteMinder in 2016, drawn to the platform’s user-friendliness, dependable connections, and excellent buyer assist. The lodge group’s main goal was to reinforce its distribution capabilities, and SiteMinder’s in depth ecosystem—the biggest of its form inside the world lodge business—was an ideal match for the group’s wants.

Of their quest for environment friendly visitor transportation and concierge companies, Axel Resorts was launched to Welcome Pickups by way of SiteMinder’s Lodge App Retailer. The choice to combine Welcome Pickups into its portfolio was motivated by the comfort it supplied in reserving transfers. At the moment, Welcome Pickups is carried out in most Axel Resorts properties.

Streamlined Onboarding Course of

The combination course of with Welcome Pickups was simple and simple for Axel Resorts with not a lot motion wanted from the lodge aspect. With SiteMinder’s easy integration and help from the Welcome Pickups’ crew, the transition was seamless.

Improved Visitor Communication and Expertise

Earlier than connecting Welcome Pickups by way of SiteMinder, Axel Resorts confronted challenges in visitor communication, particularly concerning important journey data. 

“Friends usually failed to offer important journey data, similar to flight numbers and arrival instances. Additionally they tended to reply late to our inquiries. Welcome Pickups helped us overcome these points and streamline the method.”

Enhanced Buyer Expertise

The combination of SiteMinder and Welcome Pickups has considerably improved Axel Resorts’ buyer expertise: “The combination (…) has allowed us to supply further companies that visitors request however that we couldn’t beforehand present.” For example, Welcome Pickups promptly accommodated a visitor’s request for a wheelchair-adapted automobile, demonstrating its skill to satisfy particular wants effectively.

Operational Effectivity and Income Development

Axel Resorts has reported a rise in income since partnering with Welcome Pickups, powered by SiteMinder’s highly effective distribution platform.

The crew attested to the reliability and effectivity of the partnership. The true worth lies within the enhanced visitor expertise and optimistic fame they keep by providing this dependable service.

Visitor Suggestions and Popularity

Axel Resorts has additionally seen an total optimistic impression on their visitors’ notion of the lodge group, with no incident reported since they started utilizing SiteMinder to attach Welcome Pickups.

Worker Satisfaction and Upselling Alternatives

Axel Resorts’ crew particularly appreciates the comfort and effectivity of Welcome Pickups and its impression on their every day operations by releasing the crew from handbook work: “Our employees are extremely happy with Welcome Pickups, because it simplifies the method of reserving companies for visitors.” It has additionally improved total customer support and elevated upselling alternatives.

Conclusion: Elevating the Visitor Expertise

Axel Resorts exemplifies how the mixing between SiteMinder and Welcome Pickups can remodel lodge operations and elevate the visitor expertise. “Completely, I’d advocate lodges to make use of SiteMinder and Welcome Pickups. The explanations being: their wonderful service, simple connection, constant communication with visitors, and dependable contact with drivers.”

By addressing challenges associated to visitor communication, increasing service choices, and enhancing its fame, Axel Resorts has set a brand new commonplace in delivering a memorable expertise for its visitors. The outcomes are clear, with elevated income and heightened visitor satisfaction, all whereas sustaining the model’s dedication to inclusivity and respect.




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