The posh Indian resort group selected STAAH to enhance the effectivity and effectiveness of its visitor acquisition and reserving processes.
Chocolate Lodges Pvt Ltd is an Indian hospitality group with seven properties throughout the nation. For people, teams and corporates, every of those motels and resorts is benchmarked in high quality, service and facilities.
Every of the properties additionally provides amusement resembling water sports activities, pool-side leisure and sightseeing to the consolation to their company.
Handbook updates inflicting errors
As you’d anticipate of a number of properties, the necessity to join with a number of distribution channels is important to enhance attain. Typically each property has its personal area of interest on-line channels to hook up with as effectively.
Managing a number of profiles through the extranet of each on-line journey channel is not only time-consuming, but in addition ridden with errors. Failed uploads, sluggish updates and comparable different points may result in reserving errors which can be dangerous for any property’s repute.
This guide replace course of was what drove Chocolate Lodges & Resorts to enroll to STAAH. And there was no wanting again since.
STAAH has been a recreation changer
Since transferring to the STAAH Max channel supervisor, managing stock and charges throughout a number of on-line channels has change into a breeze – all activated shortly and seamlessly from one central STAAH dashboard. The person friendliness is very rated by the Chocolate Lodges workforce and this was mirrored within the fast onboarding of employees to the brand new system.
Not solely is updating availability simple, pricing is dynamically managed. Activating the drip feed function, or a system-controlled technique to launch stock based mostly on demand, means optimising income by getting the best yield for the stock. The consequence has been a 50% enhance in room nights in comparison with the earlier offline sale.
In an business that’s putting a excessive demand on hoteliers to work smarter and quicker, whereas additionally persevering with to boost visitor expertise, time and intelligence is of the essence. The STAAH channel administration platform helps each so hoteliers resembling Chocolate Lodges can get again to doing what they do greatest – serving company.
Extra bookings, much less work due to STAAH for Chocolate Lodges was final modified: November seventeenth, 2023 by