Home Hotel Golden Lisbon Lodge boosts income and effectivity with SiteMinder

Golden Lisbon Lodge boosts income and effectivity with SiteMinder

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Golden Lisbon Lodge boosts income and effectivity with SiteMinder

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Golden Lisbon Lodge is a sublime 4-star resort situated within the neighbourhood of Chiado, Lisbon. With a chief location and all of the consolation visitors may wish, it guarantees a memorable keep for any travellers visiting Portugal’s well-known capital metropolis.

Every of the 21 rooms is designed with a calming ambiance in thoughts and is provided with trendy facilities together with TV, air con, minibar, and high-speed WiFi.

The property additionally boasts an beautiful restaurant, and bar, that includes conventional Portuguese delicacies.

The whole lot begins with visitor satisfaction

For Common Supervisor, Francisco Campos, visitor expertise is all the pieces. With 4 pillars of consolation, consideration to element, glorious service, and personalisation driving the enterprise, he defined the significance of placing visitors first.

“Company respect a pleasant and welcoming reception, which features a clean check-in course of. Then, offering clear, snug rooms is important if we need to meet or exceed visitor expectations,” Francisco stated.

“Little particulars could make a giant distinction. Attentive and pleasant employees contribute considerably to a constructive visitor expertise. And providing personalised providers similar to remembering preferences for pillows or room temperature to tailor experiences goes a good distance.”

Though this front-end excellence wins the hearts of visitors, it’s the tech-driven administration within the background that makes all of it attainable.

Golden Lisbon Hotel

Success is sustained with the precise know-how

Golden Lisbon Lodge is now a proud buyer of SiteMinder, the world’s main resort commerce platform, and it was a need for progress and enchancment that impressed the change.

“We have been searching for higher assist and a extra intuitive answer,” defined Francisco. “Our earlier supplier was much less superior than SiteMinder.”

“SiteMinder is superb, and the cost characteristic specifically is nice for us. SiteMinder is the very best on the market for the time being.”

Good funding brings precious outcomes

Due to SiteMinder’s unrivalled energy and efficiency in distribution, direct reserving, and effectivity, Golden Lisbon Lodge is having fun with an uplift not solely in enterprise success, nevertheless it’s additionally made Francisco a happier supervisor.

“Utilizing SiteMinder has allowed us to vary the best way we handle our rooms and charges, leading to a bookings enhance of greater than 10%,” he stated.

“I’ve additionally seen a rise in direct bookings and fewer overbookings, which has boosted our income.”

“I may also do extra issues in much less time,” he continued. “Higher effectivity has diminished human error – it’s made doing my job simpler and extra fulfilling.”

Thanks Francisco on your form phrases and we want Golden Lisbon Lodge all the very best sooner or later!

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