Home Hotel Pacific Hospitality Adopts Silverware’s GuestX Resolution

Pacific Hospitality Adopts Silverware’s GuestX Resolution

Pacific Hospitality Adopts Silverware’s GuestX Resolution


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MARKHAM, Ontario—Pacific Hospitality Group has deployed Silverware’s digital GuestX Ordering & Funds answer at their way of life properties. This group of inns contains The Meritage Resort and Spa in Napa, California; the Grand Reserve at The Meritage, additionally in Napa, California; the Paséa Resort and Spa in Huntington Seaside, California; Resort Viata in West Lake Hills, California; and the Ko’a Kea Resort & Resort in Koloa, Hawaii.

“Silverware’s mission has at all times been to set PHG up for achievement,” stated JB Crawford, an IT analyst and undertaking supervisor with PHG. “They try this by growing versatile software program, constructing robust integration partnerships, and offering unequalled customer support. Our operations groups are consistently analyzing and bettering the efficiency of their ideas and gadgets.”

“GuestX has had a big impact on our operations,” Crawford continued. “Our groups are relying on it greater than ever earlier than. We use it for swimming pools, spas, in-room eating, cafes, and enormous live performance occasions. One factor that administration depends on is Silverware’s means to submit to a number of PMS programs throughout our portfolio. For big, multi-PMS campuses, that is groundbreaking. Having a number of credit-card gateway integrations retains our enterprise aggressive with the varied credit-card processors.

“COVID raised hospitality know-how requirements for the foreseeable future,” Crawford added. “Touchless funds and versatile ordering will not be going away. Digital know-how is now commonplace; it’s a self-service software that diners respect as a result of it’s seamless and frictionless, and homeowners prefer it due to the great return on funding.”



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