Q: Stayntouch is extremely sturdy in performance and but is remarkably straightforward to make use of. What design options and choices allowed you to realize this?
Stjepan: Frankly, our UI is born out of frustration and formed by ignorance.
Many members of our Product Crew labored in motels. They’ve skilled first-hand the place conventional PMS programs fall brief. Their numerous expertise and fixed suggestions from our prospects are what enable us to dial in on the issues motels face.
I’ve been with Stayntouch since day one, and I’ve designed your complete PMS from the bottom up. And in contrast to the remainder of the Product Crew, I’m not a hotelier. That’s the place ignorance is available in. I’ve by no means checked in a visitor, however that allowed me to see issues in another way. Whenever you’re not slowed down with, “That is how we at all times did it,” you may assist work out the easiest way to do one thing.
I’m additionally a psychologist, so there are loads of psychological ideas baked into the work we do right here. These are the core ideas that drive all the pieces we do:
- Habits: Give attention to what individuals are attempting to do.
- Readability: Make issues apparent.
- Plain language: Sound like an individual.
- Don’t overwhelm: Permit folks to focus.
- Context: Adapt and push the boundaries.
We don’t simply design the UI right here at Stayntouch. We design how folks do their job. And our aim is to create a product that permits lodge workers to deal with their friends — not laptop screens.