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SiteMinder Opinions & Scores 2023


What’s the common ranking of SiteMinder critiques?

The typical 5-star ranking of SiteMinder critiques is 4.2 throughout credible on-line evaluation web sites and software program market platforms. SiteMinder critiques are broadly accessible on HotelTechReport (HTR), the worldwide authority on resort know-how options.

Trusted by trade professionals, HTR serves as a centralised hub for verified critiques, rankings, and in-depth reviews which help hoteliers in making knowledgeable selections about know-how adoption for enhanced resort administration.

Why are SiteMinder critiques essential?

SiteMinder critiques are essential as a result of they supply invaluable insights and real-world experiences from customers who’ve used the software program, providing potential consumers a glimpse of the platform’s performance and reliability, amongst different options.

Usually, critiques additionally contribute to transparency and accountability inside the trade, fostering a tradition of enchancment as software program builders can leverage on suggestions to refine and improve their tech merchandise.

Evaluating SiteMinder critiques allows lodging suppliers to find out its suitability for his or her particular wants and operational necessities, permitting them to put money into options that align with their enterprise objectives and improve general effectivity, visitor satisfaction, and income outcomes.

SiteMinder evaluation examples

The collective knowledge shared by critiques helps hoteliers navigate the advanced panorama of resort administration software program. When taking a look at SiteMinder critiques, it’s important that they arrive from authentic sources.

Opinions about Siteminder abound on-line, however right here’s the highest seven most reliable websites on the web:

“Very dependable with wonderful assist” – HotelTechReport

The resort supervisor of a UK-based boutique lodging declares this on HTR and shares extra in regards to the award-winning software program, “SiteMinder is simple to make use of and we get pleasure from it. Very consumer pleasant, easy to make use of.”

When it comes to issues that may be improved, the reviewer states, “Nothing actually that I can take into consideration, it’s nice in all methods. I actually get pleasure from utilizing SiteMinder and the assist is nice.”

Because the main data centre on resort know-how suppliers worldwide, HotelTechReport capabilities as a reliable useful resource for SiteMinder critiques. Their strict verification course of ensures top quality evaluation content material from actual hoteliers.

With the title, “Our Development Has Been Inseparable from SiteMinder’s Help”, the income supervisor of a US-based 500+ room resort writes this complete SiteMinder evaluation:

“The outstanding ease of use for the reserving engine, channel supervisor and metasearch, and the swift subject decision make my expertise with this method extremely satisfying. I tremendously worth promptly updating charges, effectively managing varied elements, and sustaining seamless connectivity with the platform. It liberates me from the laborious guide duties that have been as soon as the usual follow, considerably enhancing my workflow.

This newfound effectivity allows me to allocate extra time and a focus to significant duties, safe within the data that any potential points will obtain the swift and efficient consideration they require. This method’s user-friendly nature is invaluable in optimising my productiveness and general work expertise, making it an indispensable asset to my every day operations. I extremely suggest any hotelier cease doing guide processes and use SiteMinder.

After counting on SiteMinder as my go-to answer for a big three years or much more, it has been a outstanding journey witnessing the continual evolution and enhancements made to the platform. Over this prolonged interval, I’ve come to understand how diligently the SiteMinder staff has labored to boost its performance and options, leaving me with the distinct impression that there’s little, if something in any respect, left to be desired.

The diligent dedication to progress exhibited by SiteMinder’s improvement staff has not gone unnoticed. Their dedication to refining and increasing the platform has resulted in a sturdy and extremely efficient instrument that has persistently met and exceeded my expectations.

In actual fact, I’m hard-pressed to establish any additional enhancements that I consider could possibly be deemed obligatory at this level.This prolonged expertise with SiteMinder has instilled in me a excessive diploma of confidence within the platform’s capability to satisfy my evolving wants successfully. It has change into an indispensable a part of my every day operations, permitting me to streamline varied elements of my work whereas realizing that any obligatory enhancements have been diligently applied.

In conclusion, my long-standing affiliation with SiteMinder has been nothing in need of distinctive, and I’m totally content material with the present state of the platform. The constant efforts put forth by the SiteMinder staff to refine and enhance their product have culminated in a extremely dependable and user-friendly answer that I totally belief and recognize.”

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Detailed under are different SiteMinder critiques on HotelTechReport:

“We have now been working with SiteMinder for years. It is vitally intuitive and, what we like most, is that along with not having issues with the channel, is that you probably have a query, you possibly can name by telephone and they’ll information you, it’s superb! One of the best now we have tried! All the pieces with SiteMinder works appropriately, it has every part we’d like. Simple to make use of and efficient. It has every part our firm wants.” – Trip rental and villa administrator in Spain

SiteMinder is the very best Channel Supervisor. Simple to make use of, superb assist, and top-of-the-line choices accessible available in the market, having been utilizing this platform for the final 15+ years. Preserve adapting, the present format is sweet, as soon as the preliminary setup is finished precisely, only a few gadgets may have any points.” – Condotel franchisee in Australia

“Nice technique to maintenance charges and availability throughout all channels. The ease of use and performance of the system are what I like probably the most. Charges and availability are up to date inside minutes of submitting the change. It’s also possible to set restrictions. To this point, I haven’t discovered something that must be improved. The system does precisely what I want it to do.” – Lodge reservations supervisor in america

“The channel supervisor could be very environment friendly: Quick arrange, quick connectivity. Additionally, an excellent and attentive customer support staff. In the intervening time, I don’t have any enchancment to counsel. Nevertheless, I’ll notify them if I’ve any recommendations in future.” – Hometel income and distribution supervisor in the UK

“I actually like that the channel supervisor is in actual time, maintains connections with out errors, and gives me with a wonderful, punctual, and exact instrument for managing gross sales channels. Preserve updated with applied sciences as they’re doing. The reality is that SiteMinder will all the time be my finest administration choice.” – Mattress and breakfast supervisor in Mexico

Key takeaways from SiteMinder critiques on HotelTechReport

Unquestionably, SiteMinder gives probably the most superior software program for managing distribution channels and direct bookings, persistently rating as #1 on the planet. Greater than this, the platform has developed into an all-around answer for producing resort income, successful the coveted #1 Hotelier’s Selection Award.

For the second yr in a row, SiteMinder has been recognised as the corporate which demonstrates the strongest buyer relationships throughout all classes of the awards, decided by complete verified buyer critiques, geographic attain of critiques, and general evaluation sentiment and rankings.

siteminder reviews sample
SiteMinder critiques: 2023 awards on HTR

“SiteMinder, unimaginable to dislike” – Capterra

That is the title of one of many newest SiteMinder critiques on Capterra, an intensive repository of user-generated critiques for software program options throughout varied industries.

The Portugal-based resort assistant director of gross sales and income continues, “I’ve labored with totally different channel managers, nonetheless SiteMinder has been probably the most intuitive to work with and the assist of the staff has been superb since day one. The reference to our PMS was and is ideal. Total, the advantages are greater than sufficient for us to maintain SiteMinder as our channel supervisor for a protracted very long time.”

Capterra employs a rigorous evaluation validation course of to make sure the authenticity of consumer contributions. Upon submission, critiques bear a thorough analysis to correctly establish the reviewer’s relationship with the software program.

To take care of a excessive commonplace of accuracy, they utilise a mix of automated instruments and guide checks in verifying the legitimacy of the suggestions.

Here’s a pattern of SiteMinder critiques on Capterra:

“Total, I like SiteMinder’s channel supervisor and all the time suggest it to my purchasers (giant 4 and 5 star motels). I switched from STAAH Channel Supervisor as a result of SiteMinder is far simpler to make use of.” – Managing director of a hospitality consulting agency in Malaysia

  • Professionals: In my capability as a income administration advisor, I’ve used many alternative channel managers. SiteMinder undoubtedly is my favorite channel supervisor because it’s straightforward to make use of, integrates with all the main OTAs and has excellent customer support.
  • Cons: It may be a bit overwhelming when simply beginning out, however when you’ve received the cling of it, you’ll be high quality.

“Nice integration and channel administration” – Income supervisor of a enterprise resort in South Africa

  • Professionals: The flexibility to distribute stock to all channels with a click on of a button. With the ability to entry reserving data throughout all channels and handle them accordingly. Integration between our PMS and SiteMinder.
  • Cons: The software program is simple to make use of and has many execs, there are not any cons to report.

“Excellent. I like Siteminder. I’ll suggest this method to somebody I do know.” – Reservation supervisor of a luxurious resort in Taiwan

  • Professionals: Very straightforward to manage the allotment/ charges. Very straightforward for reservation administration.
  • Cons: Total, I believe this method is excellent and straightforward to make use of. The one factor I hope is that extra OTAs can combine with SiteMinder sooner or later.

Normal response to SiteMinder critiques on Capterra

At present, SiteMinder connects with 450+ world distribution channels, together with high on-line journey brokers (OTAs) akin to Reserving.com, Expedia, Airbnb, and so forth., the biggest of any resort tech supplier up to now.

It additionally hosts the biggest ecosystem of accomplice integrations and apps on the planet with over 1000 dwell connections for property administration techniques (PMS), central reservation techniques (CRS), income administration techniques (RMS), and extra.

“Simple-to-use system” – GetApp

A Colombia-based resort supervisor says this about our good platform and additional mentions, “Simple-to-install software program to have the ability to management stock from all channels. Numerous integrations with OTAs which helps enhance distribution.”

GetApp is a well-liked digital market that simplifies the method of assessing business-to-business (B2B) software program and providers, particularly amongst small and medium-sized enterprises.

SiteMinder critiques on GetApp might look just like some critiques on Capterra as a result of they’re a household of manufacturers underneath the identical suite of providers, Gartner Digital Markets. Nevertheless, in addition they articulate about sourcing their critiques from quite a lot of channels whereas implementing meticulous high quality assurance.

Take a glimpse of SiteMinder critiques on GetApp:

Sensible software program.” – Normal supervisor of 4-star resort residences in Italy

  • Professionals: Simple to make use of software program with good performances. Nice technical assist.
  • Cons: Nothing. The totally different SiteMinder apps I exploit every day are brilliantly performing.

“Very dependable and easy-to-use.” – Lodge supervisor of a boutique keep in the UK

  • Professionals: I’ve used SiteMinder for nearly 10 years. This channel supervisor could be very dependable and straightforward to make use of. I extremely suggest it for the income supervisor and common supervisor of small to mid sized properties.
  • Cons: None, I didn’t discover something that I’d contemplate a flaw.

“Dependable and broad connectivity. SiteMinder continues to be probably the most invaluable and workable of their vary. I like their service and product improvement.” – Normal supervisor of a hospitality administration group in Thailand

  • Professionals: I like its reliability and consistency of its work. The gross sales staff and assist staff are skilled and useful. That’s why I all the time desire SiteMinder.
  • Cons:  A bit excessive worth when in comparison with many merchandise available in the market, nonetheless the worth in return is a key.

Worthwhile perception from SiteMinder critiques on GetApp:

Pricing is actually one of many principal issues when trying out any know-how vendor—-as nicely as the worth they get from their buy. SiteMinder provides motels unbeatable income outcomes. Prospects acquire probably the most energy, unrivalled efficiency, and the very best expertise, solely with SiteMinder.

Not like most resort software program suppliers, transparency is definitely noticed on their pricing web page, the place it usually depends upon the variety of rooms per property and non-compulsory add ons. The good platform even gives a 14-day free trial with out requiring bank cards and customers can cancel any time.

“4.7 out of 5” – FeaturedCustomers

SiteMinder receives a near-perfect rating from FeaturedCustomers, the world’s largest buyer reference platform that goals to assist companies make knowledgeable selections by clear and unbiased views of various options.

Presenting genuine suggestions from actual customers, it serves as a invaluable useful resource for potential consumers in search of insights into software program efficiency and buyer satisfaction.

Examples of SiteMinder evaluation content material featured on the platform embrace:

siteminder reviews examples
SiteMinder critiques: Examples on FeaturedCustomers

SiteMinder is a FeaturedCustomers premium vendor for channel accomplice administration software program with probably the most consumer rankings—greater than 3,000 critiques, testimonials, and buyer tales.

Being a premium vendor means not solely that an rising variety of motels select SiteMinder as their know-how accomplice, but additionally that prospects persistently belief the worldwide model to unlock their full income potential.

“Sensible human staff” – TrustPilot

That is the title of one of the crucial current SiteMinder critiques on TrustPilot, written by the managing director of a family-owned fashionable resort based mostly in Spain. The remainder of the expressive evaluation is as follows:

“Excellent and dependable merchandise. The channel supervisor is high class. Nevertheless, what wants a particular point out is their excellent human staff. I’ve achieved loads of calls with them through the years and in ALL of them they have been very courteous, good, resolutive {and professional}. Sensible job!”

Trustpilot is a widely-used on-line evaluation web site that empowers customers to present their sincere opinions about corporations.

Discover a number of extra SiteMinder critiques on Trustpilot:

“SiteMinder is the very best answer for dynamic technique. SiteMinder is a good and straightforward method for fee and availability distribution for our resort enabling our dynamic technique. The client assist staff is completely superb! Simple to handle and multi functional display screen for fee and availability enabling fast fee add for dynamic yielding.” – Normal supervisor of a luxurious resort model in Thailand

“Over 10 years expertise with SiteMinder. Since I got here throughout SiteMinder again in 2010, I’ve by no means regarded again, and ever since, having SiteMinder on all the properties I take care of is a primary requirement. Additionally, a HUGE thanks to their assist and accounts staff. Even throughout robust instances, they have been all the time completely superb, clear and useful.” – Affiliate director of an actual property funding boutique in the UK

“The seamless connectivity, straightforward navigation and continued enhancements made actually helps us and valued us as companions. SiteMinder continues to evolve with out even being requested. They simply know what must be achieved or improved, with that I’m grateful. Undoubtedly makes our job a lot simpler.” – Operations supervisor of a metropolis resort within the Philippines

Necessary word about SiteMinder critiques on Trustpilot:

Not solely do SiteMinder prospects have a devoted onboarding specialist, however they’ll additionally reap the benefits of 24/7 chat, telephone, and e-mail assist. There could also be circumstances when issues want extra time to course of possible because of complexity, amongst different elements.

Within the meantime, be happy to entry on-line studying and assist articles or flick thru a complete assortment of resort trade assets, together with blogs, ebooks, and extra. SiteMinder is obsessive about prospects and dedicated to their success.

“We have been capable of improve RevPAR by greater than 30%” – Buyer Tales

Atchara Nakpoom, Income and Reservations Supervisor of a 5-star Design Resort in Thailand (Kirimaya), says that SiteMinder is extraordinarily user-friendly, steady, and easy to grasp, in addition to having a variety of capabilities that totally go well with the wants of assorted ways. Executing yield administration on the platform swiftly and precisely, they skilled a 50% improve in general bookings.

SiteMinder critiques through buyer tales:

“SiteMinder is so dependable and quick, I’m able to make final minute adjustments, finally rising my occupancy and avoiding overselling. Together with the reserving engine integration, I elevated my direct web site bookings by 20%.” – Christina Ongerth, Proprietor of a boutique resort in america (The Dylan Lodge at SFO)

“If I needed to describe SiteMinder in a single phrase it might be reliability. The staff loves SiteMinder as a result of it’s a instrument that we are able to all the time depend on because it by no means fails, it is vitally straightforward to make use of and it’s a key a part of our income administration technique.” – Raúl Amestoy, Assistant Supervisor of a 4-star resort in Spain (Lodge Gran Bilbao)

“At first I assumed it was only a delusion that utilizing SiteMinder may enhance income. However it turned out to be true. Income did improve, we’re additionally extra environment friendly by way of time; we are able to get extra work achieved.” – Shadi Wijaya, Company Director of Income of a resort and resort group in Indonesia (The Phala Group)

“Again after we first signed up, our on-line bookings elevated from 21% of our general room income to 32% inside solely 12 months. We have now seen our room nights develop by 57% over the 7 years now we have been utilizing these merchandise.” – Robert Lennon, Proprietor of a multi award-winning property in Australia (Emeraldene Inn and Eco-Lodge)

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