Home Hotel ThinkReservations vs SiteMinder – Software program Comparability

ThinkReservations vs SiteMinder – Software program Comparability

ThinkReservations vs SiteMinder – Software program Comparability


What’s ThinkReservations?

ThinkReservations types itself as an all-in-one property administration answer constructed to streamline resort companies. Between the ThinkReservations reserving system, PMS and channel supervisor, this ecosystem of instruments guarantees to save lots of time and improve bookings.

However is it the best answer for resort companies? Or may one other device, SiteMinder, be even higher?

On this information we’ll place these two resort options side-by-side to grasp their strengths, their weaknesses, and which is perhaps the most suitable choice for your enterprise.

Why evaluate ThinkReservations and SiteMinder?

It’s essential to conduct a comparability between ThinkReservations and SiteMinder as a result of a resort’s alternative of platform can have a major impression on its success transferring ahead. The appropriate device will supply all of the performance you require, and can let you streamline extra successfully and develop sooner.

ThinkReservations and SiteMinder each promise to boost your resort enterprise. And per the SiteMinder and ThinkReservations evaluations on HotelTechReport, each options are trusted by the trade. So which is greatest?

ThinkReservations is the product of a small staff figuring out of Seattle, Washington. It affords an honest stage of performance, with its acknowledged objectives centring on driving extra direct bookings, saving time by means of automation, and motels placing the main target again on the visitor.

Considerably of an upstart within the resort PMS house, ThinkReservations faces most of the frequent limitations that come from being a smaller participant: buyer help is restricted to US workplace hours, integrations with reserving channels and different resort tech instruments are restricted, and insights aren’t as deep or highly effective.

SiteMinder, in the meantime, is the world’s largest open resort commerce platform. It’s overflowing with best-in-class performance, providing all that ThinkReservations affords and far, far more: enterprise intelligence, advertising and marketing help, OTA partnerships and a strong reserving engine, to call however a number of key options.

Like ThinkReservations, SiteMinder is a growth- and efficiency-focused platform, and one which has loads of receipts to again up its claims, from a market-leading variety of integrations to the flexibility for any resort to construct an optimised and absolutely purposeful resort web site  in fast time.

Develop your resort with probably the most full resort platform

Between performance, usability and worth, no resort answer fairly competes with SiteMinder. Work smarter and develop sooner with the assistance of the final word expertise accomplice.

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Full comparability of ThinkReservations and SiteMinder

Each ThinkReservations and SiteMinder promise higher methods to handle and develop your resort, and the options share numerous related instruments and options that can assist you get to the place you need to go, equivalent to PMS capabilities, a reserving engine and a channel supervisor.

However there are some distinct variations in these two choices. Just a few key factors of comparability embody:


It’s essential that your chosen resort administration device can combine with the opposite resort software program and instruments you employ, whether or not OTAs, GDSs, PMSs or third-party resort apps. The extra integrations an answer affords, the extra succesful and purposeful will probably be, and the higher it can enable you streamline and develop your resort.

ThinkReservations lists a complete of 19 integration companions. Most notably it lacks integrations with essential channels like HotelBeds and Getaroom, which drive important enterprise for a lot of motels.

SiteMinder, in the meantime, affords a market-leading variety of integrations: 1350+ in complete, with 450+ throughout reserving channels alone. Regardless of which expertise platforms, OTAs, PMSs, CRSs, GDSs, wholesalers and resort apps you may use, you might be much more assured that they’ll work seamlessly with SiteMinder.


Let’s say you’re questioning the way to mix room reservations on ThinkReservations. Or worse, let’s say your device simply crashed. As a comparatively small firm primarily based out of the US, ThinkReservations affords solely restricted help: you’ll be able to solely contact the corporate through the hours of 8am-7pm Mon-Fri Jap US time. This may make issues awkward if a problem arises, significantly for worldwide prospects. The help can be not provided on US vacation dates, when many motels are at their busiest.

SiteMinder, in the meantime, affords really international, 24/7 help. Native, devoted success groups work in 20 completely different languages, offering one-on-one help from the very starting to make sure you perceive the platform and achieve the very best return out of your expertise funding. There’s additionally a tranche of on-line sources for these eager to seek out their very own options.

Reporting and insights

A serious level of distinction between the 2 options is the extent of perception every affords. The ThinkReservation reporting suite is restricted, exhibiting solely easy accounting and reservation statistics. Whereas it’s able to producing predictive evaluation, equivalent to yield administration studies that forecast demand and information charge changes, some customers say that these studies don’t convert properly to Excel.

An answer that comes full with a strong enterprise intelligence device, Siteminder affords deep and complete reporting. A consumer can use real-time charge intelligence to check their choices in opposition to direct opponents and regulate them accordingly. You may as well establish and capitalise on traits regarding your prospects, your opponents and your vacation spot.


ThinkReservation affords direct connections with simply 4 fee platforms: Heartland, MPI, Stripe and Braintree. If you happen to don’t use any of those platforms you’ll want to attach by means of an Authorize.web account, a US bank card processing platform with a $25 USD month-to-month gateway price and a 2.9% transaction price. It could due to this fact be difficult and costly to handle ThinkReservation funds, and the answer doesn’t make point out of real-time fee processing.

SiteMinder affords real-time fee processing, which allows quick, correct reconciliation inside its real-time transaction dashboard. There are not any setup charges, no month-to-month charges and no hidden charges – only a small transaction fee price. All funds are absolutely safe and PCI-DSS compliant.


ThinkReservations is desktop solely. A consumer must bookmark the reserving calendar on their net browser. The dearth of ThinkReservations app signifies that there’s additionally no solution to combine a calling service by means of your smartphone.

SiteMinder is obtainable as an iOS and Android app to your smartphone and pill. The app affords nice performance, permitting you to view your property dashboard, handle charges and availability through a simple to make use of grid, examine the standing of your property and friends, and get in contact with the SiteMinder help staff through a helpful chat operate.

Why is SiteMinder the most effective ThinkReservations different?

If you happen to’re contemplating ThinkReservations as your most popular resort administration answer, it could be price considering once more. In SiteMinder you may have a device that gives just about all of the performance provided by means of the ThinkReservations login, in addition to a complete lot extra, at a really compelling worth.

Enhance direct income

Each ThinkReservations and SiteMinder put a deal with direct bookings – and so they need to. By getting friends to e-book immediately with you, you get to maintain the 15%-25% fee charges generally charged by OTAs like Reserving.com and Expedia. 

Solely SiteMinder, nevertheless, brings collectively a strong direct reserving engine, a clear resort fee processing device and a devoted resort web site builder. It’s as much as you whether or not you combine the reserving engine and fee processor together with your present web site, or create a brand new, absolutely purposeful web site designed to draw extra direct bookings!

Clean integration to channels

With the flexibility to attach with 450+ OTAs and reserving channels, SiteMinder boasts unmatched distribution protection, significantly when in comparison with the 19 integrations listed by ThinkReservations. Regardless of which reserving channels you employ, from the largest to probably the most area of interest, you might be assured in SiteMinder’s skill to combine.

Keep direct communication with visitor

Visitor engagement is a central focus of the SiteMinder answer, each by way of the automation that offers you extra time to deal with the visitor expertise, and the purpose-built Visitor Engagement device, which does every little thing from offering a digital check-in expertise, to sending personalised upsell affords, to requesting suggestions after a keep.

Streamline processes

SiteMinder can type a staff of backroom employees who work 24/7 on the low worth and laborious stuff, so that you and your staff can deal with the excessive worth and enjoyable stuff. Any variety of processes might be streamlined, equivalent to how the channel supervisor can carry all of your reserving channels collectively on one display, permitting you to replace pricing and availability immediately throughout all OTAs.

Drive bookings from social media and metasearch

SiteMinder is uniquely positioned to extend your direct bookings. The metasearch experience provided by our Demand Plus staff places your resort up in lights on platforms like Google Accommodations, TripAdvisor and Trivago.

And with automation blessing you with further time, you’ll be able to focus extra on curating and enhancing your social media presence, driving much more bookings.



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